Handling Conflict and Difficult Feedback
When emotions surge, switch to curiosity prompts: “What do I know? What might I be missing? What matters most right now?” Write them on a sticky note. Practice during your next tense thread and report back on the shift you notice in tone and outcome.
Handling Conflict and Difficult Feedback
Treat feedback like a dataset. Separate signal from noise, ask for examples, and request one change that would make the biggest difference. Log requests and revisit. Share a script that helps you ask better questions, and invite colleagues to co-create a feedback charter.